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  • How do I place a reservation for one of the rentals?

    Once you find the home of your choice, there are two easy-to-follow ways to book your vacation rental with Diamond Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or simply speak to us at 407-505-7958. We require a 25% deposit upon placing the reservation. If you reserve your rental less than 45 days prior to your arrival, then full payment is due at the time of the booking. Deposits or full balances will be billed to the credit card number provided unless other payment methods are arranged.

  • How will I receive my confirmation and arrival instructions?

    Booking confirmation will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain diamondvh.com to your list of accepted email addresses. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include your arrival instructions and key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 407-505-7958.

  • What is my check-in and check-out time?

    Your home will be available for check-in on your day of arrival at 5:00 PM. Check-out is promptly at 11:00 AM (10:00 AM for Reunion homes) on the day of your departure from your vacation home. Early check-ins or late check-outs can be requested for an additional charge. Prices vary per unit and early check-in and/or late check-out is subject to availability. Early check-ins and late check-outs will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest's responsibility to contact Diamond Vacation Homes within that time period to confirm availability and confirm payment of the additional fees.

  • What is required at check-out?

    Upon check-out, we kindly ask that you bag up the trash and place them in the receptacles outside of the home. Don't forget to check for all of your belongings. If you quote your reservation number on a future reservation, you will be rewarded with a 10% loyalty discount (not valid in holiday or peak seasons).

  • What is Diamond Vacation Homes’ minimum night stay?

    In general, we have a 4-night minimum stay for reservations starting from Wednesday through Saturday and a 3-night minimum for reservations starting from Sunday through Tuesday. For some holidays, the minimum stay is 7 nights.

  • What items are included in my vacation home?

    Each of our homes comes complete with wonderful furnishing to help make your holiday memorable and carefree! Other property amenities include FREE high-speed wireless internet access, fully equipped kitchen, Cable TV, Smart TVs, DVD player, full-size washer and dryer, iron, ironing board, hairdryer, Vacuum, Mop, Broom, Pack 'n' Play (available upon request). In addition, our homes come with many other high-end touches that we hope to make your vacation home feel like home.
    - Complimentary starter pack of laundry detergent, kitchen paper towel, toilet paper, dish washer tabs, dish washing sponge, dish detergent and trash bags
    - Acca Kappa toiletry items including shampoo, conditioner, body wash, body lotion, soap bar per bathroom
    - Linens and towels including bath towels, hand towels, wash cloth and pool/beach towels

  • Are the kitchens in the home fully equipped?

    All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee makers (Keurig and traditional coffee maker), blender, crock pot, cookware, dishes, glasses, and utensils, etc.

  • Are video games and movies provided in my rental home?

    Video games and movies are not provided in the home, but Redbox has plenty of rental kiosks in close proximity to all our resorts. Visit Redbox’s website to locate the nearest Redbox to your rental and browse available movies. In addition, all our homes are equipped with Smart TVs where streaming is available, and all our homes are equipped with either Xbox or PS4 or both.

  • What should we do if we have an issue with the home?

    During regular business hours you may call us at 407-505-7958 and speak directly to our onsite staff. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a 24/7 hotline at 407-505-7958, to deal with any emergency situation within your vacation home property.

  • Do I need to pay for pool heat to have the spa/hot tub heated?

    Yes, pool/SPA heating can be purchased at additional cost. You can simply add the heating to your reservation upon booking or contact us to add the option after reservation. A 24 hours notice is required before check in to purchase the heating so that we can ensure heat is turned on before your arrival. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa, since it is using the same water as the pool.

  • How hot will my pool be if I purchase pool heat?

    When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 86 degrees Fahrenheit. When the guest turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to a temperature of 94-102 Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.

  • Will heated pools cool down overnight?

    Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's. Unfortunately, under these circumstances there is no way the pool heater will be able to keep the water at 86 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature, and failure of such devices is outside of our control, and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.

  • Do you allow pets?

    All homes have a strict no-pets policy due to some of our guests having extreme pet allergies. All rental agreements specify a minimum $500 fee for if pets are found in the property.

  • Are your vacation homes non-smoking?

    All homes have a strict non-smoking policy. Guests are permitted to smoke outside of the property in areas that are not covered. Those found to be in violation of the smoking policy will be subject to a $500 fee.

  • Are the properties cleaned daily?

    All of our homes undergo a regimented cleaning process prior to and after your stay. However, during your stay our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional cleaning fee.

  • What is trash and tidy clean?

    This is a mid-stay tidy that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with the SAME linens that are already on the bed, clean the kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash towels and leave in the dryer. Please note this clean does not include additional toilet paper, trash bags, or soap.

  • What is a full service clean?

    This is a mid-stay full service clean that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with CLEAN linens, wash and put away all towels, clean kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash all linens, dry and put away, replacement toilet paper, trash bags, and soap. Please note housekeepers do not open drawers, clean the refrigerator/freezer, touch personal belongings or launder personal items of clothing.

  • Do you have a lost and found?

    Yes! In the event any personal items are left behind in your vacation home we will do our best to locate it. However, the owner and the management company are NOT responsible for any losses. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for the condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.